Frequently Asked Questions
Everything you need to know about your Icecartel experience.
What materials are used in Icecartel jewelry?
We specialize in premium moissanite stones and high-quality metals including 14K gold, 18K gold, and 925 sterling silver. Every piece is handcrafted to ensure maximum shine and durability.
How long does shipping take?
Orders are typically processed within 2-4 business days. Standard shipping takes 7-10 business days, while express shipping options are available at checkout for faster delivery.
Do you offer a warranty on your products?
Yes, all Icecartel jewelry comes with a limited lifetime warranty covering manufacturing defects. We stand behind the quality of our craftsmanship and stone settings.
Can I return or exchange my order?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces are final sale and cannot be returned.
How do I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through partners like Klarna and Afterpay.