Returns & Exchanges
At Icecartel, we strive for complete satisfaction with your luxury jewelry; if you are not entirely happy with your purchase, you may return or exchange eligible items within 30 days of delivery. All items must be in their original, unworn condition with security tags intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely place the jewelry in its original Icecartel display box and include all authenticity certificates and protective packaging.
Ship the Item
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing